Privacy Policy

1. Introduction

Fact Empower Pty Ltd (ABN: 12 345 678 901) ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://fact-empower.com or use our interior design services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Company name, job title, business contact details
• Project Information: Property details, design preferences, budget information, project timelines
• Communication Records: Records of our communications with you, including emails, phone calls, and meeting notes
• Financial Information: Payment details, billing information, and transaction records
• Technical Information: IP address, browser type, device information, website usage data

2.2 How We Collect Information

We collect personal information through:

• Direct interactions (consultations, email, phone, forms)
• Website interactions (contact forms, newsletter subscriptions, cookies)
• Third parties (referrals, professional networks, suppliers)
• Public sources (business directories, social media)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Providing interior design consultation and services
• Project planning, management, and execution
• Communicating about your project and services
• Processing payments and managing billing

3.2 Business Operations

• Managing client relationships and accounts
• Improving our services and customer experience
• Conducting market research and analysis
• Maintaining business records and compliance

3.3 Marketing and Communications

• Sending newsletters and design insights (with consent)
• Providing information about new services
• Inviting you to events or promotional activities
• Creating case studies and portfolio materials (with consent)

4. Disclosure of Your Information

We may share your personal information with:

4.1 Service Providers

• Contractors, suppliers, and tradespeople working on your project
• Professional services (accountants, lawyers, insurers)
• Technology providers (web hosting, email services, project management tools)
• Payment processors and financial institutions

4.2 Legal Requirements

We may disclose your information when required by law, court order, or to:

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Prevent fraud or illegal activities
• Cooperate with law enforcement

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data transmission using SSL encryption
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection and privacy
• Secure storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure adequate protection through:

• Approved data transfer mechanisms
• Contractual agreements with overseas recipients
• Compliance with applicable privacy laws

Countries where your data may be processed include the United States and European Union member states.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our relationship
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Support legitimate business purposes

Generally, we retain client information for 7 years after project completion, or as required by law.

8. Your Rights

Under Australian privacy law, you have the right to:

8.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Receive information about how we collect, use, and disclose your data

8.2 Opt-Out Rights

• Unsubscribe from marketing communications
• Withdraw consent for certain data processing activities
• Request deletion of your information (subject to legal requirements)

8.3 Complaints

You may lodge a complaint about our handling of your personal information. We will investigate and respond within 30 days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your experience. We use:

9.1 Necessary Cookies

Essential cookies required for website functionality, including session management and security features.

9.2 Analytics Cookies

Cookies that help us understand website usage patterns and improve user experience.

9.3 Marketing Cookies

Cookies used to deliver personalized content and measure advertising effectiveness.

You can manage cookie preferences through our cookie banner or browser settings. For more information, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated through prominent website notices or direct communication.

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Regulatory Information

This policy is governed by Australian privacy law. For more information about privacy rights in Australia, visit:

• Office of the Australian Information Commissioner: www.oaic.gov.au
• Privacy Act 1988: www.legislation.gov.au